Amina Hassan Yusuf
Operations Manager | Team Leadership & Customer Experience
Mogadishu, Somalia • +252 61 895 5000 • amina.hassan@example.com • linkedin.com/in/aminahassan
Personal Statement
Operations manager with 5+ years of experience leading teams and improving service delivery for telecom and banking customers in Somalia. Grew sales by 30% in the last year by combining data analysis with disciplined account management. Known for building simple processes that reduce response times and keep customers loyal.
Key Skills
Project management · Data analysis · Excel · Customer service · Team leadership · Reporting
Work Experience
Operations Manager — Hormuud Telecom
Mar 2022 – Present
- Lead a team of 12 across customer operations, setting weekly targets and coaching on service quality.
- Redesigned the customer service workflow, cutting average response time by 40%.
- Prepare monthly performance reports for senior management and drive follow-up actions.
Sales Officer — Salaam Bank
Jan 2019 – Feb 2022
- Acquired more than 200 new customers through branch and field outreach.
- Met or exceeded annual sales targets for three consecutive years.
- Trained 6 new sales staff on products, compliance and customer handling.
Education and Certifications
Bachelor's degree in Business Administration — Simad University 2015 – 2019
- Coursework in business management, accounting and marketing.
- Graduated with distinction and led a team market-research project.
- Project Management Fundamentals — Coursera (2023)
- Customer Service Excellence — Hormuud Academy (2021)
Languages
Somali (Native) · English (Fluent) · Arabic (Intermediate)
Interests
Business reading · Football · Community volunteering